Solutions · Response speed
Response time that a dealership can defend — not just a dashboard metric.
Fast-but-unverifiable replies create their own risk. Curbmark anchors every response to the verified record behind it, so the speed is real, the trail is auditable, and the SLA holds up when it is reviewed.
Why response time breaks down
A short reply window only matters if the record behind it is real.
Most response-time programs measure how quickly a reply was posted — not whether the underlying review came from a real customer, who handled it, or when each step actually happened. Curbmark is built so the response time is a byproduct of a workflow that is already documented end-to-end.
What a defensible program looks like
Three things every response-time program gets right.
The minimum that has to be true for a dealership to point at its response-time number and say: here is the record, here is the trail, here is who owned it.
Every event — invite sent, invite received, reminder, reply posted — captures a timestamp as a byproduct of the workflow. The clock does not depend on a dashboard timer someone forgot to start.
Each customer review flows through a documented path: request token → landing page → submitted review → drafted reply → posted reply. The same trail ties the inbound review to the outbound response.
A response-time SLA that survives an audit — or a tough customer call — is one where the handoff, channel, and owner are recorded alongside the timestamp, not just a metric on a vendor dashboard.
Set up a response-time program
Spin up a dealer account and see the workflow.
Pick a name for your store. The dashboard, intake form, and response workflow come up in under a minute — no checkout, no sales-bot loop.